Refund/exchange policy

NEW Refund Policy

Step 1: Request a Refund

  • Submit your refund request.
  • A courier will be arranged to pick up your item(s).
  • First inspection through video (This step does not qualify you for a refund yet)

Step 2: Return Processing

  • We must first receive your order back at our warehouse.
  • This process may take up to 7 days.
  • Once received, all items will be carefully inspected (This is the step that determines whether your refund request is accepted or not)
  • To qualify for a refund, items must be:
    • In perfect condition
    • With original labels/tags attached
    • Free of stains, odors, or signs of wear
    • In the original packaging

Step 3: Refund Issuance

  • After inspection, it may take up to 7 days to finalize the process.
  • Refunds are issued via InstaPay only.
  • Refunds will only be approved if all conditions above are fully met.
  • If your refund is not accepted you will have two options: 
    • Have the item returned to you (shipping fees apply).
    • Allow us to keep the item permanently.


Exchanges are accepted within 14 days of receiving your item. Items must be in the same condition as received:

  • IN IT’S ORIGINAL PACKAGE
  • UNWORN
  • TAGS ON
  • NO STAINS

Please Note:

-Returns & Exchanges will require paying shipping fees

-Items that are damaged will not be accepted